Refund & Return Policy

RETURN AND REFUND POLICY — AMELIA CHICAGO
Last updated: September 13, 2026.

OVERVIEW
We offer a voluntary 30-day return period beginning on the date you receive your order. This voluntary policy does not limit any non-waivable rights or remedies available under applicable federal or state consumer-protection law.

RETURN AUTHORIZATION IS REQUIRED
All returns must be approved by our customer support team before you ship anything. Contact us first at support@ameliachicago.com and wait for written approval and a return authorization. Only after your return has been approved may the parcel be sent to the address shown below.

Parcels sent without prior approval, or sent to any address other than the one provided in your approval email, cannot be processed. Unauthorized parcels may be refused, returned to sender, or held at the warehouse at your expense, and we cannot guarantee a refund for them.

Approval is not automatic. Every request is reviewed against the eligibility conditions below — we check the photographs and details you provide to confirm that the item is unused, unworn, unwashed, complete, and not damaged after delivery. If the request does not meet these conditions, we will tell you before you spend money on return shipping.

RETURN ELIGIBILITY
To qualify for a voluntary return, the item must be requested within 30 days of delivery and returned unused, unworn, unwashed, and in its original condition, with tags and original packaging where reasonably possible. Proof of purchase is required.

Items received back in used, worn, washed, altered, incomplete, or damaged condition — or items that do not match the approved return request — may be refused or refunded only in part, to the extent permitted by applicable law.

STARTING A RETURN
Before sending anything, email support@ameliachicago.com and include:

  • your order number;
  • your name and order email address;
  • the items you wish to return;
  • the reason for return, if you choose to provide it; and
  • clear photographs or video of the item and its tags and packaging, and in all cases if the item is incorrect, damaged, or defective.

We will review the request and, if it is approved, send you written return instructions and confirm the return address. Approved returns must be sent to:

Hedy + win-winfulfillment (CHN SNG092711)
No. 160 Nijiayan Road
Jiangbei District
Ningbo, Zhejiang 315000
China (CHN)
Phone: +86 177 5823 1352

Do not send returns to any other address, and do not ship before your return has been approved. Use a tracked shipping service and keep the shipping receipt. Mark the parcel accurately as returned merchandise. We do not accept cash-on-delivery or postage-due returns.

RETURN SHIPPING COSTS
Please note that our international return warehouse is located outside the United States in Ningbo, China. For a return due to a change of mind, incorrectly selected size, or incorrectly selected color, you are fully responsible for the direct shipping cost from your location to this international return warehouse when the item matches the order and is not defective. These international return shipping fees are non-refundable by Amelia Chicago. International return shipping can be expensive, so review product measurements and details before ordering.

Incorrect, damaged, or defective item: Amelia Chicago pays the reasonable return cost. Contact us before shipping so we can approve a shipping method, provide a label where available, or confirm how reasonable costs will be reimbursed.

REFUNDS
Once an approved return is received and inspected at the warehouse, we will notify you of the outcome. Approved refunds are normally issued to the original payment method within 7 business days. We do not charge a restocking fee. Your bank or payment provider may require additional time to post the refund.

If applicable law requires a faster refund, refund of another amount, or a different remedy, we will follow that law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect the order promptly after delivery. Contact us as soon as reasonably possible if an item is damaged, defective, or different from what you ordered. Depending on the circumstances and applicable law, we may offer repair, replacement, refund, or another required remedy. This section does not reduce any statutory warranty or consumer guarantee.

EXCLUSIONS
Subject to applicable law, voluntary returns are not accepted for:

  • personalized, custom-made, or made-to-order goods;
  • sealed goods that are not suitable for return for health or hygiene reasons after the seal has been removed;
  • goods that have been inseparably mixed with other items after delivery; or
  • gift cards, except where a refund is required by law.

Sale items retain all rights provided by applicable law. A sale label does not remove rights relating to an incorrect, damaged, or defective product.

EXCHANGES
Direct exchanges cannot be guaranteed. Usually, the fastest option is to complete an approved return and place a new order. Statutory rights relating to defective goods remain unaffected.

CANCELLING BEFORE DISPATCH
Contact us immediately. We can cancel an order only if it has not already been processed or dispatched. Any additional cancellation right provided by applicable law remains unaffected.

CONTACT
Email: support@ameliachicago.com
Website: https://ameliachicago.com